Returns & Refunds

The buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). You have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the The Birch Hen Gifts receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. 

Unless the The Birch Hen Gifts has stated otherwise, the buyer is responsible for paying for the cost of return postage. 

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Cancelling A Transaction.

The buyer must inform The Birch Hen Gifts if they wish to cancel the order and they must do this in writing (email is sufficient, but they may also use a standard contact form which is available on this page). The Birch Hen Gifts must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. 

If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.

Return Of Faulty Goods.

The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement. 

Lost Items.

If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.